Efficient Communication is the Key
Thing5 understands that communication is a critical component of running a successful hotel. With continuous advances in telephony, it is more challenging than ever to choose the right solution when upgrading your hotel’s phone system. VoiceCloud makes it easy and affordable. By offering low cost IP phone service and PBX Hosting optionally, VoiceCloud allows you the flexibility to upgrade incrementally, with each advancement setting the stage for future upgrades.
VoiceCloud’s SIP Trunking (Session Initiation Protocol) significantly reduces the high costs and fees associated with traditional phone lines. VoiceCloud will reduce your phone service costs to a flat monthly rate, and position your hotel to easily acquire new features in the future. Our SIP Trunking technology can be deployed with your existing PBX and phone system, without changing your existing phones or property cabling. It is a convenient and cost effective way to upgrade your system now and in the future.
If your current PBX is becoming too costly to repair or you are building a new hotel, VoiceCloudÕs hospitality grade Hosted PBX is the answer. It is a cloud based solution that allows you to seamlessly upgrade, and remain competitive within the industry. A future-proof solution, VoiceCloud’s Hosted PBX reduces maintenance costs, decreases down time, and allows your hotel to add modern features such as setting wake-up rings for guests’ mobile devices. Thing5′s redundant data centers ensure reliability and scalability. Auto-attendant and voicemail are integral to the solution, as are interfaces to all major PMS systems on the market. Comprehensive hospitality features include integrated wake-up management, maid codes, and interfaces to guest folios. All of this in one streamlined hosting solution: VoiceCloud from Thing5.
VoiceCloud’s SIP Trunking allows your hotel to enjoy unlimited local and long distance calling for a low flat monthly rate. Thing5 manages the transition process away from expensive traditional phone service, ensuring that your current numbers are ported and unnecessary DIDs (Direct Inward Dial) are no longer carried by your property. Our 24/7 network management allows you to streamline operations while we keep your system running smoothly. Voicemail and auto-attendant function-ality can also be added as part of your phone service. Best of all, VoiceCloud works with your existing PBX and deploys in minutes, so your hotel can start saving right away with minimal interruption.
Hosted PBX & Voicemail
VoiceCloud’s Hosted PBX eliminates the need for onsite PBX hardware and the costly maintenance it requires. Our Hosted PBX features hospitality specific functionality that includes comprehensive wake-up management, voicemail, and auto-attendant services. All VoiceCloud services interface directly with your existing PMS and include free seamless upgrades, so your software will never be out of date. Our fully redundant data centers insure that your data is secure and your service is doubly protected from loss.
Automated Call Distribution
VoiceCloud’s ACD (Automated Call Distribution) delivers superior performance in the most demanding reservation environments. The ACD application enables you to deliver prompt and professional reservation service to your guests. Available with hard and soft phones, our system gives you the flexibility to support as few as two or as many as 500 agents at a time. Our user friendly, web-based interface allows you to better access and manage call related activity. Most importantly, VoiceCloud delivers comprehensive reporting and vital metrics concerning hotel phone usage that allow you to respond effectively to this crucial business information.
Simplify your upgrade with VoiceCloud, and start enjoying the benefits of lower costs, expanded features, and detailed business intelligence that will help you increase revenue today and into the future.