Expert Support – One Simple Solution
A fully operational phone system is critical to any successful hotel. Aging equipment and frequent service issues can impact your daily operations, leading to expensive repairs. With T5 Support from Thing5, you are protected when technical problems interrupt your communications. Our technicians have both hotel and telecommunications expertise. We can solve your phone or voicemail issues 24/7, nationwide, either remotely or on-site. Plus, with T5’s web-based issue tracking system and complete dispatch management, you can spend more time hosting your guests and less time searching for status updates and chasing down repairs.
T5 Support offers fast and efficient break/fix services to minimize your downtime and prolong the life of your aging equipment. We support all major legacy PBX brands including Mitel, Nortel, Hitachi and Avaya as well as a wide variety of voicemail systems. With T5 Support you will always receive the highest quality on-site repairs from our vetted professional technicians. No matter what communication platform your hotel is using, T5 Support will lower your maintenance fees, reduce your down time, and keep your phones ringing.
Maintaining Legacy PBX Systems
If your PBX system is getting older, it is important to protect your investment with a comprehensive support plan from the people who know your industry. Thing5 has years of experience specializing in voice solutions for the hospitality industry. We know how important these systems are to you. That’s why we utilize the most advanced technology on the market and execute our repairs with the best trained technicians in the field.
Single Point of Contact
Many hoteliers don’t think about their phones until they stop working. By then, it is too late and repair service can be costly and unreliable. With T5 Support we are just an 800 number or a mouse click away, offering a single point of contact that can handle all of your voice support demands fast and efficiently.
User Friendly Web-Based Issue Tracking
T5 provides support for all commonly used legacy PBX and voicemail systems. With the easy to use Thing5 dashboard, provisioning, change requests and trouble tickets can be addressed 24/7. Simply fill out the fields with your details and submit. T5 Support will respond with the appropriate action, remotely or on-site, using the most knowledgeable technicians in the industry. You will never be left questioning the status of a repair because T5 Support keeps you informed through regularly emailed status updates linked directly to your original trouble ticket. With T5 Support your phone and voicemail issues are handled efficiently from initial contact through resolution, so you can focus on running your hotel.
Realize the Benefits
T5 Support offers measurable results
like reduced down-time due to phone issues, lower maintenance fees, and time savings that can be spent on increasing your revenue generation rather than chasing repairs. Sign on today with T5 Support and start realizing the benefits our technical support staff can bring to your hotel.